Field Service Engineer 1 – Electric Power

Job Description:

  • Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.
  • Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required).
  • Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
  • Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
  • Support dealer service and sales teams in promoting products and services.
  • Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
  • Stay current on training for new and updated systems, technologies, and platforms.
  • Gather feedback to identify opportunities for new products and improvements to existing offerings.
  • Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
  • Track, manage, and ensure resolution of product quality and performance issues.
  • Communicate technical specifications and service instructions clearly to ensure optimal product performance.

Requirements:

  • Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET) or at least 3 years of relevant industry experience
  • Experience working cross-functionally with engineers, contractors, consultants, and end users
  • Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
  • Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
  • PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
  • HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
  • Minimum 2 years of related experience or 4 years of equivalent experience
  • Valid driver’s license and ability to meet background, drug, and medical requirements

Benefits:

  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
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