Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract

<p><b>Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract<br></b></p><blockquote><p>SunSoft Online is hiring a<span> </span>Help Desk Analyst<span> </span>for an Arizona state agency (Enterprise Resource Planning Division).<br></p><p><b>Hard requirements, read before applying:</b><b><br></b></p><ul><li>Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)<br></li><li>Authorized to work in the U.S. without sponsorship now or in the future, W2 only<br></li><li>1+ year of help desk or troubleshooting experience<br></li><li>Hands-on experience with ServiceNow<span> </span>(ticket management), this is a hard requirement<br></li></ul><p><b>The work:</b><span><b> </b></span><br></p><div>Technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation.<br></div><p><b>Details</b>:<br></p><div><span> </span>Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening.<br></div><p>Apply with your resume showing your current city at the top. Position closes Monday, August 10.<br></p></blockquote><div><b>The facts:</b><span><span><b> </b></span></span>$22-25/hr W2 depending on experience<span><span> </span>· Monday-Friday 8:00-5:00 ·<span> </span></span>fully remote<span><span> </span>(Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.</span><br></div><br>

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