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Information Technology Support Specialist

August 21, 2026

IT Support Specialist 3 – Cloud & IT OperationsLocation: Atlanta, GAEmployment Type: ContractPosition OverviewWe are seeking an experienced IT Support Specialist 3 to support cloud infrastructure, business applications, IT operations, and end-user technology for a large public-sector organization.This is a hands-on role for a well-rounded IT professional who can troubleshoot across cloud, infrastructure, applications, networks, and end-user systems. The ideal candidate is comfortable working independently, managing production incidents, supporting users, and identifying opportunities to improve and automate IT operations.Key Responsibilities<ul><li>Maintain and support secure, scalable, and cost-effective cloud environments, with an emphasis on AWS.</li><li>Design, build, and maintain cloud-based applications and infrastructure.</li><li>Utilize automation and provisioning technologies such as AWS CLI and Terraform.</li><li>Monitor and troubleshoot production incidents, coordinate with technical partners, and help restore services.</li><li>Participate in post-incident reviews and recommend solutions to prevent recurring issues.</li><li>Manage and respond to support requests through ServiceNow, including escalation and end-user follow-up.</li><li>Support business applications and serve as a subject matter expert for assigned systems.</li><li>Troubleshoot Windows 10/11 PCs and laptops, scanners, printers, Chromeboxes, mobile devices, and other field technology.</li><li>Troubleshoot TCP/IP and network connectivity issues.</li><li>Support video conferencing, A/V systems, cameras, dash camera technology, and other specialized equipment.</li><li>Recommend hardware, software, and technology solutions based on organizational needs.</li><li>Identify opportunities to automate and digitize manual processes and improve operational efficiency.</li><li>Collaborate with IT Infrastructure team members, vendors, and business stakeholders.</li><li>Stay current with emerging technologies and recommend improvements to the IT environment.</li></ul> Required Qualifications<ul><li>Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field plus 3 years of related experience; OR</li><li>Associate's/vocational/technical degree in a related field plus 5 years of related experience; OR</li><li>Equivalent experience at the IT Support Specialist 2 level or comparable experience.</li><li>2–3+ years of professional IT support, infrastructure, systems, or IT operations experience.</li><li>Experience supporting hardware, operating systems, applications, and enterprise IT environments.</li><li>Experience troubleshooting Windows 10/11 and TCP/IP networking.</li><li>Strong problem-solving, communication, and customer-service skills.</li><li>Ability to explain technical concepts clearly to both technical and non-technical audiences.</li></ul> Preferred Qualifications<ul><li>Experience with AWS/cloud infrastructure.</li><li>Experience with Terraform, AWS CLI, or other automation/infrastructure-as-code technologies.</li><li>ServiceNow experience.</li><li>Experience with production/incident management and root-cause analysis.</li><li>CompTIA A+, Network+, Cloud+, or equivalent certification.</li><li>Experience with mobile devices, ChromeOS/Chromebox, A/V, video conferencing, cameras, or other specialized field technology.</li><li>Experience supporting business-critical applications in an enterprise or government environment.</li></ul> Ideal Candidate<ul><li>The ideal candidate is a hands-on, technically versatile IT professional who combines cloud/infrastructure knowledge with strong troubleshooting and end-user support skills.</li><li>Candidates with backgrounds such as Cloud Operations, Infrastructure Engineering, Systems Administration, IT Operations, Technical Support Engineering, or Senior IT Support may be a strong fit.</li><li>This role is well suited for someone who enjoys solving complex technical problems, supporting business-critical systems, improving processes, and continuously learning new technologies.</li></ul> Disclaimer:Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.EEO:We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.Benefits & Perks:Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.Pay Disclaimer:The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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