[Remote] Group Travel Advisor - Sabre - 8:30 AM - 8:30 PM

Note: The job is a remote job and is open to candidates in USA. Direct Travel is one of the fastest growing Travel Management Companies in the world, committed to reimagining the travel industry. The Group Travel Advisor is responsible for completing comprehensive group travel arrangements while ensuring compliance with client policies and delivering exceptional customer service.


Responsibilities

  • Completes domestic and international group travel arrangements which may include air, hotel, ground transportation, and rail
  • Operates within detailed client travel policies and procedures
  • Sabre is the GDS
  • Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
  • Ensures compliance of a clients’ group travel policy while utilizing DT preferred vendors to maximize profit
  • Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
  • Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
  • Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
  • Engage with meetings and events team, meeting planners, and airline sales and support staff
  • Event accounting/reconciliations/billing
  • Booking preferred suppliers and charters (negotiate group contracts)
  • On call for large groups
  • Problem solving/debit memos/customer service issues
  • Performs other duties as assigned

Skills

  • Extensive domestic and international group air experience
  • Proficiency with international fares, routings, and required traveler documentation
  • 3-5 years group or corporate air experience
  • 3-5 years of GDS computer skills on Sabre system required
  • Must demonstrate thorough travel industry knowledge
  • Ability to meet and exceed required performance standards
  • Excellent customer service skills required
  • Excellent verbal and written communication skills required
  • Knowledge of Outlook skills and basic Microsoft platforms
  • Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook
  • Ability to provide VIP service, all day, every shift

Benefits

  • Medical, Dental, and Vision benefits
  • Employee rewards and recognitions program
  • Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support

Company Overview

  • Direct Travel is a leading provider of corporate travel management services. It was founded in 1984, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.dt.com/gitravel/.

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