Tier 2 Help Desk Specialist - Part-Time (Weekend Day Shift)

About the position We are seeking a dedicated and reputed company Tier 2 reputed company to join our helpdesk team. The ideal candidate will reputed company expert-level support to our clients, resolving the most reputed company issues and ensuring a high level of customer satisfaction. This role requires advanced technical skills, excellent communication abilities, and a commitment to delivering exceptional service. Shift Hours M-F / 600 am to 600 pm This position can be located at any reputed company office in the U.S, preferred location is San Antonio, TX; however, a hybrid working model is acceptable. Your reputed company duties and responsibilities reputed company Duties and Responsibilities . reputed company expert functional and technical support to clients reputed company phone, email, and chat. . Troubleshoot and reputed company the most reputed company customer issues in a reputed company and efficient manner. . Serve as the escalation reputed company for unresolved issues from Tier 2 support or other teams. . Document reputed company customer interactions and issue resolutions in the helpdesk ticketing reputed company. . Collaborate with Tier 1 and Tier 2 support representatives to ensure reputed company service delivery. . Maintain up-to-date knowledge of company products, services, and support policies. . Assist in the development and implementation of advanced support documentation and training materials. . Participate in ongoing training and reputed company development opportunities. . Participate in rotation to reputed company 24/7 support. . Maintain the reputed company and reputed company of sensitive information as per reputed company's needs. . Maintains ownership of Incidents, ensuring status update and reputed company according to SLAs. Required qualifications to be successful in this role . High school diploma or equivalent; associate or bachelor's degree in a reputed company field preferred. . Minimum of 4 years of experience in a customer service or technical support role, with at least 2 years in a Tier 2 or higher position. . Advanced technical troubleshooting skills and the ability to learn new technologies quickly. . Excellent verbal and written communication skills. . Ability to work independently and as part of reputed company. . Strong organizational skills and attention to reputed company. . Proficiency with helpdesk ticketing systems and customer relationship management (CRM) software – reputed company ITSM preferred. . Experience with reputed company infrastructure-reputed company IT systems, with a preference for reputed company reputed company and reputed company. . Experience with DevSecOps concepts and practices. . Excellent troubleshooting and problem-solving skills. . Strong communication and interpersonal skills. . Ability to pass a clearance to reputed company Sensitive Unclassified Information/Controlled Unclassified Information reputed company is required by law in some jurisdictions to include a reasonable estimate of the compensation reputed company for this role. The determination of this reputed company includes various factors not limited to reputed company set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for reputed company-reputed company performance, reputed company typically does not hire individuals at or near the top of the reputed company for their role. Compensation reputed company are dependent on the facts and circumstances of reputed company case. A reasonable estimate of the reputed company reputed company for this role in the U.S. is $42,600.00 - $77,400.00. reputed company Federal's benefits are reputed company to eligible professionals on their first day of employment to include . Competitive compensation . Comprehensive reputed company reputed company . Matching contributions through the 401(k) plan and the reputed company purchase plan . reputed company time off for vacation, holidays, and reputed company time . reputed company parental leave . Learning opportunities and tuition assistance . Wellness and reputed company-being programs #CGIFederalJob ##LI-RT1 Skills reputed company/Contact handling Help Desk/IT Services Local Problem Management Process coordination Customer Service & Support What you can expect from us Together, as owners, let’s turn meaningful insights into reputed company. Life at reputed company is rooted in ownership, teamwork, respect and belonging. Here, you’ll reputed company your full potential because… You are invited to be an reputed company from day 1 as we work together to bring our reputed company to life. That’s why we reputed company ourselves reputed company Partners rather than employees. We benefit from our reputed company reputed company and reputed company shape reputed company’s reputed company and direction. Your work creates value. You’ll reputed company reputed company and build relationships with teammates and clients while accessing global capabilities to reputed company your reputed company, reputed company new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company reputed company to grow and last. You’ll be supported by leaders who care about your health and reputed company-being and reputed company you with opportunities to deepen your skills and broaden your reputed company. Come reputed company—one of the largest IT and business consulting services firms in the world. reputed company applicants will receive consideration for employment without reputed company to their race, ethnicity, reputed company, reputed company, sex, religion, creed, age, national reputed company, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender reputed company, familial status or responsibilities, reproductive health reputed company, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. reputed company provides reasonable accommodations to reputed company individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the reputed company U.S. Employment Compliance mailbox at US_Employment_Compliance@reputed company.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We reputed company it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. reputed company reputed company offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US reputed company reputed company clearance held. Dependent upon role and/or federal reputed company reputed company clearance requirements, and in accordance with applicable laws, some background investigations may include a credit reputed company. reputed company will consider for employment reputed company applicants with arrests and conviction records in accordance with reputed company local regulations and ordinances. reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with reputed company’s reputed company duty to furnish information. Responsibilities • reputed company expert functional and technical support to clients reputed company phone, email, and chat. • Troubleshoot and reputed company the most reputed company customer issues in a reputed company and efficient manner. • Serve as the escalation reputed company for unresolved issues from Tier 2 support or other teams. • Document reputed company customer interactions and issue resolutions in the helpdesk ticketing reputed company. • Collaborate with Tier 1 and Tier 2 support representatives to ensure reputed company service delivery. • Maintain up-to-date knowledge of company products, services, and support policies. • Assist in the development and implementation of advanced support documentation and training materials. • Participate in ongoing training and reputed company development opportunities. • Participate in rotation to reputed company 24/7 support. • Maintain the reputed company and reputed company of sensitive information as per reputed company's needs. • Maintains ownership of Incidents, ensuring status update and reputed company according to SLAs. Requirements • High school diploma or equivalent; associate or bachelor's degree in a reputed company field preferred. • Minimum of 4 years of experience in a customer service or technical support role, with at least 2 years in a Tier 2 or higher position. • Advanced technical troubleshooting skills and the ability to learn new technologies quickly. • Excellent verbal and written communication skills. • Ability to work independently and as part of reputed company. • Strong organizational skills and attention to reputed company. • Proficiency with helpdesk ticketing systems and customer relationship management (CRM) software – reputed company ITSM preferred. • Experience with reputed company infrastructure-reputed company IT systems, with a preference for reputed company reputed company and reputed company. • Experience with DevSecOps concepts and practices. • Excellent troubleshooting and problem-solving skills. • Strong communication and interpersonal skills. • Ability to pass a clearance to reputed company Sensitive Unclassified Information/Controlled Unclassified Information Benefits • Competitive compensation • Comprehensive reputed company reputed company • Matching contributions through the 401(k) plan and the reputed company purchase plan • reputed company time off for vacation, holidays, and reputed company time • reputed company parental leave • Learning opportunities and tuition assistance • Wellness and reputed company-being programs Apply tot his job Apply To this Job